Role
UX/UI Designer
Industry
Health care
Duration
1 month
Introduction
The workload of general practitioners has reached a critical point, with each doctor handling a staggering number of up to 1800 patients. The primary mode of communication, often a phone call, significantly contributes to this workload. In fact, one in two people contact their primary care physician, even for simple tasks like scheduling an appointment.
The challenge
My proposal is to develop an app for healthcare assistance that will not only streamline communication between doctors and patients but also significantly reduce the workload and administrative burden on general practitioners, providing them with a much-needed sense of relief and optimism.
Role
For this personal project, I closely collaborated with a key stakeholder, organized and conducted the field research, synthesized the insights, developed the design system, carried out a branding study, and later composed the prototype of the MVP.
Metodology
Research Goals
Ask the experts
The first step in the process involved consulting with experts in the healthcare field. Their insights and feedback were invaluable in shaping the design and functionality of the app. Additionally, I had the opportunity to observe a typical day in the life of a general practitioner, which provided further insights into the challenges they face and the potential benefits of our app.
The discovery
People seek more information about their conditions because they need reassurance. Many patients turn to their primary care physician in emergencies, driven by an emotional impulse. This behavior often stems from confusion and an instinctive need to seek a familiar source of comfort and guidance. Transferring diagnostic elements received from specialist visits to the general practitioner is frustrating because there is only sometimes adequate knowledge to transfer all received elements.
Illuminating the care, with information
People seek more information about their conditions because they need reassurance.
In times of crisis, the heart seeks what is familiar
Many patients turn to their primary care physician in emergencies driven by an emotional impulse an instinctive need to seek a familiar source of comfort and guidance
The challenge isn't getting a diagnosis but understanding it
Transferring diagnostic elements received from specialist visits to the general practitioner is frustratingbecause there is only sometime adequate knowledge.
The life of a patient
UVP
The service
The vision is to create a well-designed app that simplifies first-level communication with one's primary care physician. What sets us apart and should pique your interest is our use of Google AMIE, an advanced AI prototype based on a large language model (LLM) and optimized for reasoning and diagnostic conversations. This cutting-edge technology promises to revolutionize healthcare communication, sparking excitement and intrigue.
The Journey
Imagine the convenience and empowerment of having just left a specialist visit when you receive a notification from Bene's app.
Upon entering Bene's home screen after a specialist visit, you are greeted with a summary of appointments, health data collected from your devices, and personalized lifestyle advice.
By clicking, you can photograph and send the prescription received from the specialist.
Bene informs the primary care physician and allows you to obtain a prescription in just a few simple steps.
Additionally, you can see that the doctor can be notified and take action within the chat by sending messages.
Finally, you can consult your prescription and medication history, as well as advice, notes, and information for each condition, giving you the power to manage your healthcare more effectively.
Next steps
Outcomes
Working in the healthcare environment has been challenging. I have had to confront many people and deal with intimate and sensitive discourses. In some cases, getting users to argue their experiences precisely has been challenging because of the confidentiality of the events. Many challenges await this field, and the introduction of AI is a critical factor in cutting-edge medical practice.
