Streamline the healthcare ecosystem facilitating first-level communication.
Role
UX/UI Designer
Industry
Health Care
Duration
1 months
Thesis Project
Outcome
As the final exam of the UX Full Time Master Course at Talent Garden, I realised Bene, a tool for healthcare assistance created to streamline communication between doctors and patients through AI assistance.
As the final exam of the UX Full Time Master Course at Talent Garden, I realised Bene, a tool for healthcare assistance created to streamline communication between doctors and patients through AI assistance.
As the final exam of the UX Full Time Master Course at Talent Garden, I realised Bene, a tool for healthcare assistance created to streamline communication between doctors and patients through AI assistance.
The challenge
The workload of general practitioners has reached a critical point, with each doctor handling a staggering number of up to 1800 patients. The primary mode of communication it's a phone call. How facilitate the personal medical streamline?
The workload of general practitioners has reached a critical point, with each doctor handling a staggering number of up to 1800 patients. The primary mode of communication it's a phone call. How facilitate the personal medical streamline?
The workload of general practitioners has reached a critical point, with each doctor handling a staggering number of up to 1800 patients. The primary mode of communication it's a phone call. How facilitate the personal medical streamline?
Role and Methodology
For this personal project, I closely collaborated with a key stakeholder, organized and conducted the field research, synthesized the insights, developed the design system, carried out a branding study, and later composed the prototype of the MVP.
For this personal project, I closely collaborated with a key stakeholder, organized and conducted the field research, synthesized the insights, developed the design system, carried out a branding study, and later composed the prototype of the MVP.
For this personal project, I closely collaborated with a key stakeholder, organized and conducted the field research, synthesized the insights, developed the design system, carried out a branding study, and later composed the prototype of the MVP.
The project was approached using the design thinking methodology, combining qualitative and quantitative tools to derive insights for convergence. The project spanned five weeks and was divided into sprints of 10 days each, following these phases:
Research
Concept
Prototyping and validation
The project was approached using the design thinking methodology, combining qualitative and quantitative tools to derive insights for convergence. The project spanned five weeks and was divided into sprints of 10 days each, following these phases:
Research
Concept
Prototyping and validation
The project was approached using the design thinking methodology, combining qualitative and quantitative tools to derive insights for convergence. The project spanned five weeks and was divided into sprints of 10 days each, following these phases:
Research
Concept
Prototyping and validation
Week 1
Week 2
Week 3
Week 4
Week 5
Brief
Benchmark
Digital Observation
Benchmark
Survey
Research report
Prototyping
Validation
Pitch
Reseach plan
Interview
Insights
Week 1
Week 2
Week 3
Week 4
Week 5
Brief
Benchmark
Digital Observation
Benchmark
Survey
Research report
Prototyping
Validation
Pitch
Reseach plan
Interview
Insights
Week 1
Week 2
Week 3
Week 4
Week 5
Brief
Benchmark
Digital Observation
Benchmark
Survey
Research report
Prototyping
Validation
Pitch
Reseach plan
Interview
Insights
Research Goals
To best understand the actual problems faced by the main actors in this system, I narrowed the research to two key elements:
- The mode of contacting one's doctor;
- The motivation behind a patient contacting their doctor.
To best understand the actual problems faced by the main actors in this system, I narrowed the research to two key elements:
- The mode of contacting one's doctor;
- The motivation behind a patient contacting their doctor.
To best understand the actual problems faced by the main actors in this system, I narrowed the research to two key elements:
- The mode of contacting one's doctor;
- The motivation behind a patient contacting their doctor.
Ask the experts
The first step in the process involved consulting with experts in the healthcare field. Their insights and feedback were invaluable in shaping the design and functionality of the app. Additionally, I had the opportunity to observe a typical day in the life of a general practitioner, which provided further insights into the challenges they face and the potential benefits of our app.
The first step in the process involved consulting with experts in the healthcare field. Their insights and feedback were invaluable in shaping the design and functionality of the app. Additionally, I had the opportunity to observe a typical day in the life of a general practitioner, which provided further insights into the challenges they face and the potential benefits of our app.
The first step in the process involved consulting with experts in the healthcare field. Their insights and feedback were invaluable in shaping the design and functionality of the app. Additionally, I had the opportunity to observe a typical day in the life of a general practitioner, which provided further insights into the challenges they face and the potential benefits of our app.
The life of a patient
"I call, I call, and it's always busy. Doctors' offices, patients in line, patients bickering over the line, and when I go to the office, it's always crowded. For what reason? I always wait so long for a 3-minute visit" — Francesca
The discovery
People seek more information about their conditions because they need reassurance. After semi-structured interviews with 8 users, I clustered patterns and gathered the following insights:
People seek more information about their conditions because they need reassurance. After semi-structured interviews with 8 users, I clustered patterns and gathered the following insights:
People seek more information about their conditions because they need reassurance. After semi-structured interviews with 8 users, I clustered patterns and gathered the following insights:
Unique Value Proposition
I outlined the differentiation in the app market using the Unique Value Proposition Canvas mapping user needs and the core product features.
"The app that simplifies first-level communication with one's primary care physician".
I outlined the differentiation in the app market using the Unique Value Proposition Canvas mapping user needs and the core product features.
"The app that simplifies first-level communication with one's primary care physician".
I outlined the differentiation in the app market using the Unique Value Proposition Canvas mapping user needs and the core product features.
"The app that simplifies first-level communication with one's primary care physician".
The service
The vision is to create an adaptive interface that simplifies first-level communication with one's primary care physician using Google AMIE, an advanced AI prototype based LLM and optimized for reasoning and diagnostic conversations.
The vision is to create an adaptive interface that simplifies first-level communication with one's primary care physician using Google AMIE, an advanced AI prototype based LLM and optimized for reasoning and diagnostic conversations.
The vision is to create an adaptive interface that simplifies first-level communication with one's primary care physician using Google AMIE, an advanced AI prototype based LLM and optimized for reasoning and diagnostic conversations.
The Journey
Upon entering Bene's home screen after a specialist visit, you are greeted with a summary of appointments, health data collected from your devices, and personalized lifestyle advice. You can consult your prescription and medication history, as well as advice, notes, and information for each condition, giving you the power to manage your healthcare more effectively.
Upon entering Bene's home screen after a specialist visit, you are greeted with a summary of appointments, health data collected from your devices, and personalized lifestyle advice. You can consult your prescription and medication history, as well as advice, notes, and information for each condition, giving you the power to manage your healthcare more effectively.
Upon entering Bene's home screen after a specialist visit, you are greeted with a summary of appointments, health data collected from your devices, and personalized lifestyle advice. You can consult your prescription and medication history, as well as advice, notes, and information for each condition, giving you the power to manage your healthcare more effectively.
Engaging a chat with Bene, the interface will adapt user-needs using all data at disposal. The user can photograph and send the prescription received by the specialist and Bene will adapt the component as output and intuitively follow up to the specific request.
Engaging a chat with Bene, the interface will adapt user-needs using all data at disposal. The user can photograph and send the prescription received by the specialist and Bene will adapt the component as output and intuitively follow up to the specific request.
Engaging a chat with Bene, the interface will adapt user-needs using all data at disposal. The user can photograph and send the prescription received by the specialist and Bene will adapt the component as output and intuitively follow up to the specific request.
AMIE will value each request to prioritise the effective emergency notifying the doctor at occurrency.
AMIE will value each request to prioritise the effective emergency notifying the doctor at occurrency.
AMIE will value each request to prioritise the effective emergency notifying the doctor at occurrency.
Design system
Upon entering Bene's home screen after a specialist visit, you are greeted with a summary of appointments, health data collected from your devices, and personalized lifestyle advice. You can consult your prescription and medication history, as well as advice, notes, and information for each condition, giving you the power to manage your healthcare more effectively.
Upon entering Bene's home screen after a specialist visit, you are greeted with a summary of appointments, health data collected from your devices, and personalized lifestyle advice. You can consult your prescription and medication history, as well as advice, notes, and information for each condition, giving you the power to manage your healthcare more effectively.
Upon entering Bene's home screen after a specialist visit, you are greeted with a summary of appointments, health data collected from your devices, and personalized lifestyle advice. You can consult your prescription and medication history, as well as advice, notes, and information for each condition, giving you the power to manage your healthcare more effectively.
Spot
Next steps
So now, what are the next steps?
Diverse Applications: The creation of a management portal from which physicians will be able to manage all communication and care of their patients;
Introducing Wearables: While it will be possible to introduce new wearables and devices that will allow new data to be integrated into the application.
So now, what are the next steps?
Diverse Applications: The creation of a management portal from which physicians will be able to manage all communication and care of their patients;
Introducing Wearables: While it will be possible to introduce new wearables and devices that will allow new data to be integrated into the application.
So now, what are the next steps?
Diverse Applications: The creation of a management portal from which physicians will be able to manage all communication and care of their patients;
Introducing Wearables: While it will be possible to introduce new wearables and devices that will allow new data to be integrated into the application.
Conclusion
Working in the healthcare environment has been challenging. I have had to confront many people and deal with intimate and sensitive discourses. In some cases, getting users to argue their experiences precisely has been challenging because of the confidentiality of the events. Many challenges await this field, and the introduction of AI is a critical factor in cutting-edge medical practice.
Working in the healthcare environment has been challenging. I have had to confront many people and deal with intimate and sensitive discourses. In some cases, getting users to argue their experiences precisely has been challenging because of the confidentiality of the events. Many challenges await this field, and the introduction of AI is a critical factor in cutting-edge medical practice.
Working in the healthcare environment has been challenging. I have had to confront many people and deal with intimate and sensitive discourses. In some cases, getting users to argue their experiences precisely has been challenging because of the confidentiality of the events. Many challenges await this field, and the introduction of AI is a critical factor in cutting-edge medical practice.
